Patient experience
Your Experience Matters
Every complaint, suggestion and compliment is logged with a reference number and routed to the responsible team.
Patient rights
- Respectful, safe and non-discriminatory care
- Clear information about your condition and options
- Privacy and confidentiality of your information
- Participation in decisions about your care
- The right to raise a concern without affecting your care
- Communication assistance when needed
Patient responsibilities
- Provide accurate health information
- Follow the agreed treatment plan and ask when unsure
- Respect other patients and staff
- Attend or reschedule appointments in good time
This website provides general health information and does not replace consultation with a qualified healthcare professional. Emergency symptoms require immediate medical attention.
